Refund Policy

Effective Date: June 12, 2026 | Last Updated: June 12, 2026

1. Introduction

Tatte ("we," "us," "our," or "the Company") values each and every customer experience. We understand that sometimes an order may not meet your expectations, or circumstances may arise that require a cancellation or refund. This policy has been designed to be fair, transparent, and easy to understand, in compliance with applicable United States consumer protection laws including the Federal Trade Commission (FTC) Act and relevant state regulations.

By placing an order or making a purchase through our website (bakery-tatte.rest), in-store, or through any authorized ordering platform, you acknowledge and agree to the terms outlined in this Refund Policy. We encourage you to read this document carefully before completing any transaction.

If you have any questions or concerns about this policy, please do not hesitate to reach out to us directly at [email protected] before placing your order.

2. Eligibility Conditions for Refunds

Refunds at Tatte are evaluated on a case-by-case basis. However, the following general conditions must be met for a refund request to be considered eligible:

• The refund request must be submitted within the applicable timeframe outlined in Section 3 of this policy.
• The item or order in question must have been purchased directly through bakery-tatte.rest, in-store, or through an authorized Tatte ordering channel.
• You must provide valid proof of purchase, including your order confirmation number, receipt, or transaction ID.
• The issue must fall under one of the qualifying circumstances described below:
  • Incorrect Order: You received an item that differs significantly from what you ordered.
  • Quality Issue: The food or beverage item was spoiled, improperly prepared, or did not meet reasonable quality standards upon receipt.
  • Missing Items: Items included in your confirmed order were not delivered or provided.
  • Allergen Concern: An item contained an allergen not disclosed on the menu and not consistent with your order specifications, leading to a health concern.
  • Duplicate Charge: Your payment method was charged more than once for the same order.
  • Order Not Received: Your order was confirmed and paid for but never delivered or made available for pickup.

Refund eligibility is determined solely at the discretion of Tatte management after reviewing the details of each individual claim. We reserve the right to request photographic evidence or additional documentation to support your refund request.

3. Timeframes for Refund Requests

To ensure timely resolution, all refund requests must be submitted within the following timeframes:

Requests submitted outside of these timeframes will generally not be accepted. However, we may consider exceptions in extraordinary circumstances, such as documented illness or error discovered after a delay, at our sole discretion.

4. Non-Refundable Items and Services

Certain items and services are not eligible for refunds under any circumstances. These include:

• Consumed food and beverages: Products that have been substantially consumed or partially eaten are not eligible for a refund unless there is a documented quality or safety concern.
• Change of mind: We do not offer refunds simply because you changed your mind about a purchase after it has been prepared or delivered.
• Customized or special-order items: Items that were specifically prepared to your custom specifications (e.g., dietary modifications, personalized cakes) are non-refundable unless there is a preparation error on our part.
• Promotional or discounted items: Items purchased as part of a limited-time promotion or at a discounted rate are not eligible for refunds unless defective.
• Digital gift cards once redeemed: Once a digital gift card has been applied to a purchase, its value cannot be refunded.
• Delivery fees: Third-party delivery fees are non-refundable unless the order was never delivered due to an error on our part.
• Tips and gratuities: Any tips or gratuities added to your order are non-refundable.
• Seasonal or limited-edition items: Once these items have been prepared and handed over, no refund will be issued.

5. How to Request a Refund (Step-by-Step)

To submit a refund request, please follow the steps outlined below to ensure the fastest possible resolution:

1. Step 1 – Gather Your Information:

   Before contacting us, collect the following details: your full name, contact information, order number or transaction ID, date and time of purchase, and a clear description of the issue. If applicable, take photographs of the item(s) in question.

2. Step 2 – Contact Us:

   Reach out to our customer service team using one of the following methods:

   • Email: [email protected]
   • Website: bakery-tatte.rest

   Please use the subject line: "Refund Request – [Your Order Number]" when submitting via email.

3. Step 3 – Provide Supporting Documentation:

   Attach or include your proof of purchase (receipt, order confirmation email, or screenshot), along with any photographs or additional documentation that supports your claim.

4. Step 4 – Review Process:

   Our customer service team will review your request and may follow up with additional questions or requests for clarification. We aim to acknowledge all refund requests within 1–2 business days.

5. Step 5 – Resolution Notification:

   Once your request has been reviewed and a decision has been made, we will notify you via email or phone with the outcome and, if approved, the details of your refund including the method and expected timeline.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes for the funds to appear in your account will depend on the original payment method used:

Please note that while we process refunds promptly on our end, the actual posting of funds to your account is governed by your financial institution and may take additional time beyond our processing period. Tatte is not responsible for delays caused by your bank or payment processor.

7. Partial Refunds

In certain situations, a partial refund may be issued rather than a full refund. Partial refunds may apply under the following conditions:

• Only a portion of your order was affected by an error, quality issue, or missing item, while the remainder of the order was satisfactory.
• A customized item was partially prepared incorrectly, but the base product was acceptable.
• The order experienced a minor delay in delivery that caused partial dissatisfaction but did not render the items inedible or unusable.
• An item was substituted with your knowledge and general consent, but the substitution was not entirely to your satisfaction.
• A discount or promotional price was not applied at the time of purchase due to a system error — a partial refund representing the discount difference may be issued.

The amount of a partial refund will be determined by Tatte management based on the nature and extent of the issue. We will always communicate the proposed partial refund amount to you before processing and seek your confirmation where possible.

8. Exchange Policy

Due to the perishable and consumable nature of food and beverage products, traditional exchanges are generally not available. However, Tatte offers the following options as alternatives to a monetary refund:

• Replacement Item: If your order was incorrect or a quality issue is identified at the time of pickup or delivery, we may offer to remake or replace the item at no charge, subject to availability.
• Store Credit: In lieu of a monetary refund, we may offer store credit equivalent to the value of the affected item(s), redeemable on a future purchase at Tatte.
• Gift Card Exchange: Unused physical gift cards that are damaged or defective may be exchanged for a replacement of equal value within 30 days of purchase, upon presentation of original receipt.
• Merchandise: Non-food merchandise (such as branded items or accessories, if offered) may be exchanged for a different size or color within 14 days of purchase, provided the item is unused, in original packaging, and accompanied by a receipt.

To initiate an exchange, please contact us at [email protected] or visit our location directly. Exchanges are subject to availability and management approval.

9. Cancellation Policy

We understand that plans change. Our cancellation policy is designed to be as flexible as possible while accounting for the preparation time and resources dedicated to your order.

9.1 Standard Orders

• Online orders for pickup or delivery may be cancelled free of charge if the cancellation is requested before the order enters preparation (typically within 5–15 minutes of placement, depending on order size).
• Orders that have already been prepared or are in transit cannot be cancelled and will not be refunded except under the eligibility conditions outlined in Section 2.

9.2 Catering and Bulk Orders

• Cancellations made more than 72 hours before the scheduled fulfillment date will receive a full refund.
• Cancellations made between 24 and 72 hours before the scheduled date will receive a 50% refund.
• Cancellations made less than 24 hours before the scheduled date are non-refundable, as ingredients and preparation will already be underway.

9.3 How to Cancel

To cancel an order, please contact us immediately at [email protected] with your order number and the reason for cancellation. Cancellations cannot be guaranteed until confirmed in writing by a Tatte representative.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, or if a dispute arises in connection with a transaction made at Tatte, we encourage you to follow the process below:

10.1 Internal Escalation

As a first step, please escalate your concern by contacting our management team directly via email at [email protected]. Clearly describe the nature of your dispute, the resolution you are seeking, and any supporting documentation. Our management team will review escalated disputes and respond within 3–5 business days.

10.2 Good Faith Negotiation

Both parties agree to attempt to resolve any dispute through good faith negotiation before pursuing any formal legal remedies. We are committed to working with our customers to find a fair and reasonable resolution.

10.3 Chargeback and Payment Disputes

If you have filed a chargeback or dispute with your credit card company or bank, please be aware that doing so while a refund request is being actively processed by Tatte may delay resolution. We ask that you allow us the opportunity to resolve the issue directly before initiating a chargeback.

Under the Fair Credit Billing Act (FCBA), consumers in the United States have the right to dispute billing errors on credit card statements. We respect this right and will cooperate fully with any legitimate dispute investigation initiated by your financial institution.

10.4 Consumer Protection Resources

If you believe your consumer rights have been violated, you may also contact the following organizations:

• Federal Trade Commission (FTC): reportfraud.ftc.gov
• Consumer Financial Protection Bureau (CFPB): consumerfinance.gov
• Your State Attorney General's Consumer Protection Division

10.5 Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of the United States and the state in which Tatte operates, without regard to conflict of law principles. Any unresolved legal disputes shall be subject to the jurisdiction of the appropriate courts in the applicable state.

11. Policy Updates

Tatte reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on our website at bakery-tatte.rest with a revised effective date. Continued use of our services following the posting of changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed of any updates.

12. Contact Information

For all refund requests, cancellations, exchanges, or questions regarding this policy, please contact our customer service team using the information below: